If some of my users don't make a significant number of outgoing calls, is the Pay-As-You-Go Calling Plan the most economical option for them? There are three types of Calling Plans available:Īre Calling Plans available in my area? Which user locations will have Calling Plan service?įor more information, see Country and region availability for Audio Conferencing and Calling Plans.įor more information, see Calling Plans for Microsoft 365 or Office 365. To use Microsoft as your telephony carrier, you need to obtain Calling Plan licenses and assign them to your Phone System users. Calling Plans for Microsoft 365 or Office 365. Phone System in Microsoft 365 or Office 365.The following articles provide more information about deploying and using Microsoft Calling Plans: You should also read Cloud Voice in Microsoft Teams for more information about Microsoft's cloud voice offerings. This article describes core deployment decisions for Calling Plans and other considerations you may want to configure, based on your organization's needs. Now you're ready to add cloud voice workloads, and you've decided to use Microsoft Phone System with Calling Plan to connect to the Public Switched Telephone Network (PSTN). Maybe you've deployed Meetings & conferencing. You've rolled out Teams with chat, teams, channels, & apps across your organization. they have been assigned a value of OnlineVoiceRoutingPolicy), will have the Calls tab enabled in Teams and can place outbound PSTN calls from Teams without administrators having to take any administrative action.You've completed the Get started. Users that have been provisioned with Phone System and Calling Plans licenses for use with Skype for Business Online (e.g.Skype for Business IP phones will receive calls, even if the user is in TeamsOnly mode.For more information on coexistence modes and TeamsUpgradePolicy, see Migration and interoperability guidance for organizations using Teams together with Skype for Business To ensure that incoming VOIP and PSTN calls always land in a user's Teams client, update the user's coexistence mode to be TeamsOnly (which means, assign them the "UpgradeToTeams" instance of TeamsUpgradePolicy. Incoming federated VOIP (regardless of which client originates) and PSTN calls always land in the recipient's Skype for Business client.Incoming VOIP calls that originated in Teams land in Teams, if the sender and receiver are in the same tenant.Incoming VOIP calls that originated in Skype for Business always land in the recipient's Skype for Business client.By default, VoIP, PSTN, and federated calls to your users will continue to be routed to Skype for Business until you update the policy to enable inbound calling to Teams. The default configuration of TeamsUpgradePolicy is Islands mode, which is designed to ensure that existing business workflows are not interrupted during a Teams deployment. To control whether incoming calls (and chats) land in Teams or Skype for Business, administrators use TeamsUpgradePolicy, using either Microsoft Teams admin center or using a remote Windows PowerShell session with the Skype for Business cmdlets. Using TeamsUpgradePolicy to control where calls land To learn how to set up Direct Routing, read Configure Direct Routing. You can also use Direct Routing to allow your users to make and receive PSTN calls.
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